All our products are handcrafted by our team of skilled women artisans in Northern Greece.

Mohair, wool, cotton — We recommend gentle hand washing in cold water with mild detergent or softener. Do not wring or scrub, just gently rinse with fresh water. Carefully lay your knit on a clean towel, adjust its shape and let it air dry, away from the sun. Always store your hand knit garments folded, rather than hanging them, to protect their shape.

Raffia — Please don't wash our raffia bags, just gently spot clean with a damp cloth, if needed.

You can find out more on how to care for your knits on our Product Care page.

Of course! Just send us your measurements and we'll help you pick the right size for you. We could also make a customised size for you according to your measurements. Send an email to info@plexidaknitwear.com or fill in the form here.

Since our hand knits are made to order, we can happily customise the sizing for you for a perfect fit. If you're looking for a special color or yarn, maybe we could help you too, don't hesitate to email us at info@plexidaknitwear.com to discuss your custom knit.

Please note that custom made or personalised items are not returnable.

Being a slow fashion brand, most of our garments are made to order and knitting time can take up to 1 week for tops & bralettes, and 1-3 weeks for sweaters & cardigans.

If you need your order sooner, please send us a message as we usually keep a limited stock of some of our most popular styles so we can ship them immediately.

Most of our accessories, like bags, turbans and hats, are ready to ship and ship within 1-3 days.

The estimated processing time of each item is indicated on each product page, below the product title.

Shipping time varies on location and shipping method, please take a look at our Shipping & Returns page for more.

We offer free international standard shipping on all orders over €100.

For orders less than €100, standard shipping costs €10.

Express shipping via DHL Express starts from €15 and differs by destination. See more on our Shipping & Returns page.

Yes, we ship anythere in the world.

United States: No. All import duties and taxes are included in the prices shown on our website. Orders are shipped Delivered Duty Paid (DDP), so there are no additional customs fees to pay upon delivery.

European Union: No. Orders shipped within the European Union are not subject to import duties or customs charges.

All other destinations: Orders shipped outside the European Union (excluding the United States) may be subject to import duties, taxes, customs clearance fees, or other import charges. These charges are determined by your country's customs authorities, are the responsibility of the customer, and will be collected by the shipping carrier or customs office upon delivery.

We can make changes to your order, or update your shipping address, as long as your order hasn’t been shipped. Please send us an email at info@plexidaknitwear.com or fill in the form here to cancel your order or change the order's details.

You may return your order within 30 days of delivery for a refund or exchange. Returned items must be unused, unwashed, and in their original condition.

Shipping charges are non-refundable, and custom-made or personalised items cannot be returned.

For orders shipped to the United States, a 10% restocking fee applies. This helps cover the non-recoverable import duties, customs processing, and handling costs associated with Delivered Duty Paid (DDP) shipments.

See more on our Shipping & Returns page.