Different materials need slightly different care, but in general, our knits prefer gentle hand washing and should always be laid flat to dry. Raffia bags should not be washed and can be spot cleaned with a slightly damp cloth when needed.

You’ll find detailed instructions for mohair, wool, cotton and raffia in our Care Guide.

Of course! Send us your measurements and we’ll help you choose the right size or make you a custom size based on them.

Send an email to info@plexidaknitwear.com or fill in the form here.

Since our hand knits are made to order, we can happily customise the sizing for you for a perfect fit. If you’re looking for a different length, fit, color or yarn, email us at info@plexidaknitwear.com and we’ll let you know what’s possible.

Please note that custom-made or personalized items are not returnable.

Most of our garments are made to order. Knitting time is usually up to 1 week for tops and bralettes, and 1–3 weeks for sweaters and cardigans.

If you need your order sooner, send us a message. We usually keep a small number of our most popular styles in stock and may be able to ship them right away.

Most accessories, including bags, turbans and hats, are usually ready to ship within 1–3 business days.

You can find the estimated processing time for each item on its product page, just below the product title.

Shipping times vary depending on your location and the shipping method you choose. You can find estimated delivery times and more information on our Shipping & Returns page.

We offer free standard shipping on orders over €150.

Shipping costs vary depending on your location and the shipping method you choose. You can find full rates and delivery estimates on our Shipping & Returns page.

Yes, we ship anywhere in the world.

United States: No. All import duties and taxes are included in the prices shown on our website. Orders are shipped Delivered Duty Paid (DDP), so there are no additional customs fees to pay upon delivery.

European Union: No. Orders shipped within the European Union are not subject to import duties or customs charges.

All other destinations: Orders shipped outside the European Union (excluding the United States) may be subject to import duties, taxes, customs clearance fees, or other import charges. These charges are determined by your country's customs authorities, are the responsibility of the customer, and will be collected by the shipping carrier or customs office upon delivery.

We can make changes to your order, or update your shipping address, as long as your order hasn’t been shipped. Please send us an email at info@plexidaknitwear.com or fill in the form here to cancel your order or change the order's details.

You may return your order within 30 days of delivery for a refund or exchange. Items must be unused, unwashed and in their original condition.

Shipping charges are non-refundable, and custom-made or personalized items cannot be returned.

For orders shipped to the United States, a 10% restocking fee applies to help cover non-recoverable import duties, customs processing and handling costs associated with Delivered Duty Paid (DDP) shipments.

You can find full details on our Shipping & Returns page.